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Client Experience Leader
2 weeks ago
Lead Client Experience Team
This role is responsible for leading a team of client care specialists who provide exceptional service to clients.
- Manage a team of 20 Client Care Advisors to ensure operational excellence and luxury standards are met.
- Collaborate with functional departments and stores to deliver a 360-degree omnichannel experience.
- Coach high-performing teams to achieve sales and service targets.
About the Role
This is an exciting opportunity to join our Sydney Head office as a Client Care Center Manager, reporting directly to the Director, Digital Commerce & Omnichannel.
The Client Care Center is a critical component of our business, ensuring that every client interaction is seamless and meets our luxury standards.
Key Responsibilities
- Lead a team of client care specialists to deliver exceptional service to clients.
- Develop and implement strategies to improve operational efficiency and luxury standards.
- Collaborate with cross-functional teams to drive business results and improve client satisfaction.
Requirements
- Proven leadership experience in customer-facing roles.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a talented team in a dynamic environment.
- Professional development and growth opportunities.
