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Client Experience Specialist
2 weeks ago
We're seeking an exceptional Client Success Coordinator to deliver outstanding service to our clients. This role is ideal for a motivated individual with a passion for helping others and excellent client service skills.
The successful candidate will have at least six months of experience in customer service or account management, with the ability to problem-solve and sell additional services when appropriate.
Key Responsibilities:- Establish strong relationships with new clients and onboard them to our platform
- Drive the value of our membership by supporting clients to regularly engage with our team
- Identify opportunities for upgrades or extensions and provide quotes
- Act as the primary point of contact for client queries and concerns
- Action feedback to continuously improve our offering
- Customer service/account management experience (at least six months)
- Passion for helping clients and excellent client service focus
- Ability to problem-solve and sell additional services when appropriate
- Personable, empathetic, and understanding
- Driven, autonomous, and efficient
- Business and tech-savvy
- A fast-paced environment with exciting growth opportunities for high performers
- Talented and energetic colleagues across multiple locations
- An annual budget for external learning and development
