Hearing Healthcare Customer Service Specialist

5 days ago

Adelaide, South Australia beBeeCareer Full time $60,000 - $70,000

Find Meaning in Your Work as a Hearing Healthcare Professional

About the Role

We are seeking an enthusiastic and customer-focused individual to join our team as a Client Care Representative. This is a casual role that provides general support and leave cover for our busy hearing clinics across Adelaide.

As a Client Care Representative, you will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

Your Key Responsibilities
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics

You will also have the opportunity to learn and competently use a range of software and applications, including those used for scheduling appointments and managing clinic operations.

Requirements
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Focus on results and the best possible outcomes for both our clinic and our clients
What We Offer

We offer a range of benefits to our employees, including:

  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform

In addition to these benefits, we offer a values-driven and people-centered culture, where you can grow and develop in your role and beyond. We are proud to be part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry.

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