Customer Service Representative

1 week ago

Adelaide, South Australia beBeeCustomerService Full time $40,000 - $80,000

At Audika, we are part of a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss.

What You'll Be Doing:

The Opportunity – Bring Your Contact Centre Experience to Life

We're looking for experienced contact centre professionals to join our high-performing customer service team. If you're passionate about meaningful conversations and want to make a real difference in people's lives, this role is for you.

You'll be the first point of contact for clients across Australia and New Zealand. You'll use your proven contact centre skills to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

  • Making outbound calls as part of promotional campaigns
  • Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
  • Booking and managing clinic appointments using our CRM and internal systems
  • Following up on leads generated from direct marketing and rebooking lapsed clients
  • Accurately updating client records and ensuring all information is documented
  • Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)
What We're Looking For:

We welcome applicants with previous contact centre or phone-based experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

  • Be an excellent communicator who can adapt their style to each client's needs
  • Have strong experience working in fast-paced, target-driven contact centre environments
  • Be highly proficient with CRM platforms and confident navigating multiple systems
  • Demonstrate strong organisational skills and attention to detail
  • Thrive in a team-focused, customer-first culture
  • Be motivated by KPIs and take pride in achieving individual and team goals
Our Values:
  • We create trust through care and accountability
  • Work as a team, supporting each other's success
  • Embrace a can-do attitude and a passion for service
  • Drive innovation to improve client outcomes
  • Make a Difference with Every Call – Join us in transforming lives through hearing care—starting with the power of your voice on the other end of the line.
About This Role:

This full-time position is available immediately.

Key features of this job include:

  • A dynamic, fast-paced work environment
  • A comprehensive training program to ensure your success
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A supportive, collaborative team culture

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