Logistics Expert
2 weeks ago
At WiseTech Global, we push the boundaries of global logistics. Our software solutions empower companies to maintain resilient supply chains.
About the Role
We're seeking a Logistics Expert to join our Container Freight Station (CFS) team. As a key member, you'll address complex challenges in the logistics industry.
Your primary responsibilities will include:
- Investigating and resolving CFS warehouse issues
- Providing exceptional customer service through 2nd line incident management and support
- Drafting business requirements for new features and functionalities
- Evaluating existing functionalities and recommending improvements
- Documenting supporting content and release notes
- Analyzing and documenting processes
- Identifying inefficiencies and suggesting optimal business practices and system functionality
- Troubleshooting problems and solving root causes
- Conducting product development reviews (UAT/QA) for software fixes and new features
- Collaborating with customers and development throughout the lifecycle of new features
About You
You'll be an expert in CFS software development, with a strong understanding of factors driving efficiency and productivity gains within operations. Experience in freight forwarding, customs control, landside transport, and end-to-end supply chain operations is essential.
A strong communicator and attentive listener, you excel at uncovering root causes and navigating challenging situations. A self-starter with the ability to upskill and manage tasks effectively, you thrive in a flexible work environment.
Requirements
- Extensive experience in container freight station related logistics/supply chain areas
- Experience using CargoWise or similar software
- Strong understanding of customs control processes, international freight forwarding, and landside transport movements
- Excellent communication and collaboration skills
- Demonstrated self-driven learning and self-development
- Background in software development and integration advantageous
What We Offer
As a Logistics Expert, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Located in Sydney, Australia, you'll have access to a dynamic work environment and opportunities for growth and professional development.
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