Domestic Transport Expert
1 week ago
At WiseTech Global, we are revolutionizing the logistics industry by building software that powers global freight and supply chain management.
We are seeking a Domestic Transport Expert to join our team of innovators. In this role, you will have the opportunity to rotate through various product teams, gaining a comprehensive understanding of our products and industry.
You will work closely with customers to identify complex issues, collaborate with engineers to develop solutions, and bridge the gap between business and technology.
The Responsibilities:
- Investigate and provide solutions to intricate transport management challenges
- Deliver exceptional customer service through 2nd/3rd line support
- Develop detailed requirements for new features and functionality
- Analyze and document processes to identify areas for improvement
- Troubleshoot problems efficiently
- Conduct product development reviews (UAT/QA) for software fixes and new features
- Collaborate with customers and development teams throughout the lifecycle of new features
Salary: $80,000 - $110,000 per annum
About You:
You possess excellent communication and collaboration skills, with the ability to look beyond surface-level issues. You thrive in fast-paced environments and appreciate dynamic, flat-structured work settings.
Your expertise includes extensive experience in domestic transport or related logistics/supply chain areas, coupled with technical knowledge. You understand Transport Management Systems (TMS) and can demonstrate self-driven learning and development.
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