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Case Manager, High Complexity Specialist

2 months ago

Newcastle, New South Wales, Australia eFinancialCareers Ltd. Full time
{"title": "Case Manager, High Complexity", "description": "Job Summary

We are seeking a skilled Case Manager to join our team in managing high complexity claims. As a Case Manager, you will be responsible for providing timely and accurate claims management support to injured workers.

About the Role

In this role, you will work in partnership with injured workers and their employers to manage their journey in returning to work. You will ensure timeframes and compliance measures are adhered to in line with legislation and company policy.

Key Responsibilities
  • Effectively set expectations, communicate and educate injured workers and their employers
  • Work in partnership with the injured worker and their employer to manage their journey in returning to work
  • Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
  • Document and apply decision-making principles
  • Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes
About You

To be successful in this role, you will have experience in a case management, workers compensation and/or allied health environment or similar. You will also bring a high degree of influencing skills, partnered with strong written and verbal communication skills.

What We Offer
  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
", "lang_code": "en-US"}