Senior Customer Relationship Manager

5 days ago


Homebush, Victoria, Australia people2people Full time
About the Role

We are seeking an experienced Senior Customer Relationship Manager to join our team in Homebush. This is a full-time, permanent opportunity with an ASAP start.

Key Responsibilities:
  • Manage customer portals to ensure seamless operations and user satisfaction.
  • Oversee responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness.
  • Take ownership of customer queries and complaints, resolving them promptly within specified guidelines.
  • Maintain the accuracy of customer information in databases through regular updates.
  • Establish effective communication channels with all relevant stakeholders.
  • Collaborate with other departments to effectively resolve customer issues.
  • Undertake special projects and tasks assigned by management.
About You

To be successful in this role, you will have:

  • Ability to work in a multi-skilled team to achieve set objectives.
  • Computer literacy with experience in Microsoft Word, Excel, and Outlook applications.
  • Organisational and communication skills.
  • Proven ability to effectively manage planned/unplanned workloads.
  • Proven ability to identify and resolve customer needs in a timely manner.
  • Problem-solving and analytical skills.
  • A can-do attitude and willingness to learn.
What We Offer

We offer a supportive environment, flexible working arrangements, and opportunities for on-the-job training and development.



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