Senior Customer Relationship Manager
5 days ago
We are seeking an experienced Senior Customer Relationship Manager to join our team in Homebush. This is a full-time, permanent opportunity with an ASAP start.
Key Responsibilities:- Manage customer portals to ensure seamless operations and user satisfaction.
- Oversee responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness.
- Take ownership of customer queries and complaints, resolving them promptly within specified guidelines.
- Maintain the accuracy of customer information in databases through regular updates.
- Establish effective communication channels with all relevant stakeholders.
- Collaborate with other departments to effectively resolve customer issues.
- Undertake special projects and tasks assigned by management.
To be successful in this role, you will have:
- Ability to work in a multi-skilled team to achieve set objectives.
- Computer literacy with experience in Microsoft Word, Excel, and Outlook applications.
- Organisational and communication skills.
- Proven ability to effectively manage planned/unplanned workloads.
- Proven ability to identify and resolve customer needs in a timely manner.
- Problem-solving and analytical skills.
- A can-do attitude and willingness to learn.
We offer a supportive environment, flexible working arrangements, and opportunities for on-the-job training and development.
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Senior Customer Experience Manager
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the Role: We are seeking an experienced Senior Customer Experience Manager to join our team based in Sydney Olympic Park. This is a fantastic opportunity for someone who wants to work with a well-known and highly respected brand in the electronics industry.Job Description: As a Senior Customer Experience Manager, you will be responsible for managing...
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Homebush, Victoria, Australia My NRMA Full timeJob TitleSenior Manager NTSU (National Technical Support Unit)About UsMy NRMA is a leading motoring club with a strong presence in Australia. We are committed to providing excellent customer service and support to our members.Job OverviewWe are seeking an experienced Senior Manager to lead our National Technical Support Unit (NTSU). The successful candidate...
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Senior Manager
4 weeks ago
Homebush, Victoria, Australia My NRMA Full timeJob Title: Senior ManagerJob Summary:The Senior Manager NTSU is accountable for delivering the NTSU strategy in line with the Charter. This role involves leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a collective of national motoring clubs across Australia, including RACV, NRMA, RACQ, and...
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Senior Customer Experience Coordinator
7 days ago
Homebush, Victoria, Australia people2people Full timeAbout the Company:Our client is a leader in the environmental technology sector, with over 120 years of experience and operations across 32 locations nationally.We are seeking a highly skilled Senior Customer Experience Coordinator to join our team in Homebush.Job Description:The successful candidate will be responsible for managing customer portals,...
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Senior Client Relationship Manager
6 days ago
Homebush, Victoria, Australia people2people Full timeCompany OverviewThe client we are working with is a leader within the environmental technology industries. They have been growing and prospering for over 120 years, operating across 32 locations nationally.
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Senior Customer Experience Manager
1 week ago
Homebush, Victoria, Australia people2people Full timeJob Description:This is a full-time, permanent opportunity located in Homebush with an ASAP start. The role involves working 10am - 6pm.About the Company:The client is a leader in the environmental technology industry, operating across 32 locations nationally for over 120 years.Key Responsibilities:Manage customer portals to ensure smooth operations and user...
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Senior Retail Manager
3 weeks ago
Homebush, Victoria, Australia Tiger & Co Recruitment Full timeAbout the Role:The Senior Retail Manager will be responsible for leading the Showroom team in delivering exceptional customer experiences. As the key contact for the NSW showroom, this individual will oversee the setup and operation of the facility, ensuring it meets our high standards.Skills and Experience:Proven leadership skills, with experience in...
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Senior Leadership Opportunity
5 days ago
Homebush, Victoria, Australia My NRMA Full timeAbout My NRMAMy NRMA is a leading provider of roadside assistance and automotive services in Australia. We pride ourselves on our commitment to delivering exceptional customer experiences and fostering a culture of inclusion and diversity.Job Title: Senior Manager, NTSUSalary: $120,000 - $150,000 per annumThis role offers a unique opportunity for an...
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Senior Retail Manager
2 weeks ago
Homebush, Victoria, Australia Sheike Full timeRole OverviewWe are seeking an experienced and results-driven Assistant Store Manager to join our dynamic SHEIKE team. As a key member of our leadership team, you will play a crucial role in driving sales growth, improving customer experience, and developing a high-performing team.About the RoleIn this leadership position, you will be responsible...
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Senior Leadership Position
4 weeks ago
Homebush, Victoria, Australia My NRMA Full timeJob Title: Senior Manager NTSUJob Summary:The Senior Manager NTSU is accountable for delivering the NTSU strategy in line with the Charter. This role involves leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group, which comprises national motoring clubs across Australia.Key Responsibilities:Manage a team...
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Senior Fashion Retail Manager
4 weeks ago
Homebush, Victoria, Australia Sheike Full timeAbout the Role:We are seeking a highly motivated and experienced Senior Fashion Retail Manager to join our team at SHEIKE. In this key leadership role, you will be responsible for driving exceptional customer experiences, leading by example, and inspiring your team to achieve incredible results.The ideal candidate will have a minimum of 1 year's experience...
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Senior Retail Store Manager
4 days ago
Homebush, Victoria, Australia CONNOR Full timeAbout Connor">We are a rapidly expanding retail business with a portfolio of over 180 stores across Australia and New Zealand. Our goal is to provide world-class customer experiences while driving sales and growth.The Role">We are seeking a Senior Retail Store Manager to join our team at our Homebush DFO store. As a Senior Retail Store Manager, you will be...
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Senior Retail Store Operations Manager
5 days ago
Homebush, Victoria, Australia Skechers Full timeThe Skechers Australia Homebush store is seeking a dynamic and passionate Senior Retail Store Operations Manager to join the team. This role is an exciting opportunity for individuals who have a passion for footwear, a flair for leadership, and a commitment to delivering exceptional customer service.About the Role:This senior retail store operations manager...
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Senior Ecommerce Operations Specialist
2 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleWe are seeking a highly skilled Senior Ecommerce Operations Specialist to join our team in Sydney Olympic Park Office. This is a fantastic opportunity to work with a highly respected global electronics industry and be part of the Online Operations department.This role will focus on establishing and maintaining operational excellence of...
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Global Customer Experience Manager
7 days ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled Global Customer Experience Manager to join our team in Sydney. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact on our customers' experiences.Job Description:Account Management: You will be responsible for managing offshore BPO vendors, ensuring...
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Strategic Operations Manager
3 weeks ago
Homebush, Victoria, Australia My NRMA Full timeJob Description:The Senior Manager NTSU is accountable for delivering the NTSU strategy, in line with the Charter, and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group.RASO is a group of national motoring clubs around Australia, including RACV, NRMA, RACQ, and RAA.This role demands a...
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Senior Customer Experience Coordinator
2 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThis is a full-time, permanent opportunity located in Homebush. We are seeking a skilled and organized individual to manage customer portals, oversee email inquiries, and resolve customer queries in a timely manner.The role is 10am - 6pmManage customer portals to ensure smooth operations and user satisfactionAssist in overseeing responses to...
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Senior Customer Service Coordinator
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThe Major Account Group Administrator will be responsible for managing customer portals to ensure smooth operations and user satisfaction. This role involves overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness. The successful candidate will take ownership of customer queries and complaints,...
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Senior Customer Service Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeCustomer Service OpportunityAbout the companyThe company we are working with is a leader within the environmental technology industries. They are growing and thriving for over 120 years and are operating across 32 locations nationally.About the roleThe role is 10am - 6pm. Key responsibilities include managing customer portals to ensure smooth operations and...
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Senior Customer Service Coordinator
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThe Major Account Group Administrator will be responsible for managing customer portals to ensure smooth operations and user satisfaction. This role involves overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness. The successful candidate will take ownership of customer queries and complaints,...