Senior Customer Experience Coordinator

7 days ago


Homebush, Victoria, Australia people2people Full time

About the Company:

Our client is a leader in the environmental technology sector, with over 120 years of experience and operations across 32 locations nationally.

We are seeking a highly skilled Senior Customer Experience Coordinator to join our team in Homebush.

Job Description:

The successful candidate will be responsible for managing customer portals, ensuring smooth operations and user satisfaction.

Key responsibilities include:

  • Managing customer portals to ensure seamless operations
  • Assisting in overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness
  • Taking ownership of customer queries and complaints, resolving them promptly within specified guidelines
  • Maintaining the accuracy of customer information in databases through regular updates
  • Establishing and maintaining effective communication channels with all relevant stakeholders
  • Collaborating with other departments to effectively resolve customer issues
  • Undertaking special projects and tasks assigned by management
  • Providing excellent service to enhance overall customer satisfaction
  • Recognizing and communicating business-impacting issues, escalating them to the Major Account Group Manager when necessary

About You:

To be successful in this role, you will need:

  • Excellent organizational and communication skills
  • Proven ability to effectively manage planned/unplanned workloads
  • Ability to identify and resolve customer needs in a timely manner
  • Problem-solving and analytical skills
  • A can-do attitude and willingness to learn

What We Offer:

In return for your hard work and dedication, we offer:

  • Flexible working arrangements
  • On-the-job training and development opportunities
  • A supportive environment and relaxed work culture
  • Onsite parking

Estimated Salary:$80,000 - $110,000 per annum, depending on experience



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