Senior Customer Experience Coordinator
7 days ago
About the Company:
Our client is a leader in the environmental technology sector, with over 120 years of experience and operations across 32 locations nationally.
We are seeking a highly skilled Senior Customer Experience Coordinator to join our team in Homebush.
Job Description:
The successful candidate will be responsible for managing customer portals, ensuring smooth operations and user satisfaction.
Key responsibilities include:
- Managing customer portals to ensure seamless operations
- Assisting in overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness
- Taking ownership of customer queries and complaints, resolving them promptly within specified guidelines
- Maintaining the accuracy of customer information in databases through regular updates
- Establishing and maintaining effective communication channels with all relevant stakeholders
- Collaborating with other departments to effectively resolve customer issues
- Undertaking special projects and tasks assigned by management
- Providing excellent service to enhance overall customer satisfaction
- Recognizing and communicating business-impacting issues, escalating them to the Major Account Group Manager when necessary
About You:
To be successful in this role, you will need:
- Excellent organizational and communication skills
- Proven ability to effectively manage planned/unplanned workloads
- Ability to identify and resolve customer needs in a timely manner
- Problem-solving and analytical skills
- A can-do attitude and willingness to learn
What We Offer:
In return for your hard work and dedication, we offer:
- Flexible working arrangements
- On-the-job training and development opportunities
- A supportive environment and relaxed work culture
- Onsite parking
Estimated Salary:$80,000 - $110,000 per annum, depending on experience
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