Business Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeebusiness Full time $80,000 - $150,000

Job Summary

We are seeking a highly skilled Business Solutions Specialist to join our team. As a key member of our organization, you will be responsible for capturing business and user requirements.

Main Responsibilities:

  • Ensure that business requirements are understood, developed, tested, and delivered to specification.
  • Own the relationship with stakeholders to identify, prioritize, model, and document business, process, and data requirements.
  • Represent stakeholders throughout planning, development, and release processes.
  • Work with the platform team to develop release estimates.
  • Support the testing effort.
  • Drive adoption among stakeholders.
  • Define processes across customer/IT/employee workflows.

Requirements:

  • Fluent in both written and spoken English.
  • A minimum of 3 years of experience in process design across ITSM or Customer Service Management/Field Service Management/HR Service Delivery.
  • Strong knowledge of ServiceNow technical capabilities.

About Us

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