Operations Supervisor

4 weeks ago

Red Hill, Queensland, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Operations Supervisor to join our Food and Beverage team at Lancemore Lindenderry Red Hill. As a key member of our team, you will be responsible for ensuring the smooth execution of room setup, service delivery, and sequence according to contractual obligations, guest expectations, and company policies.

Key Responsibilities:

  • Organize and control the day-to-day operation of the food and beverage facilities of the hotel.
  • Successful operational delivery of all events adhering to finalized and approved BEOs and maintaining a consistent satisfactory service delivery standard for daily breakfast meal periods.
  • Assist the Manager to prepare accounts ensuring accurate charges are posted on a timely basis.
  • Ensure that constant and updated communications are maintained and that all relevant departments are aware of their responsibilities in association with the function activities on a daily basis.
  • Be responsible for smooth, efficient, and courteous service to the guest during functions.
  • Ensure that all function rooms are set up as per function sheets.
  • Ensure that the function sheets are fully understood by all function staff. Ensure that the function sheet is the most up to date.
  • Assist the Food and Beverage Manager with the training and development of all function and breakfast staff. Maintains a detailed training log.
  • Be totally familiar with all operations concerning breakfast & event service delivery.
  • Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times, etc.
  • Ensure all staff are fully conversant with the activity of the day including type of food and beverage being served, consumption limit, beverage packages, and charging procedures.
  • Follow up on all guest comments, requests, and complaints and inform the Food and Beverage Manager of all such matters.
  • On a weekly basis, liaise closely with the Food and Beverage Manager regarding all function activity, changes, staffing level problems, and suggestions.
  • Ensure all equipment is in full working order at all times.
  • Ensure that all function rooms are clear and secure each evening post-event and that the events store areas are clean, tidy, and secure at all times.
  • Ensure that no beverage or food stuff is left in any function areas after any function and that all leftovers are returned to the kitchen at the end of each evening.
  • Ensure all Events areas are maintained in relation to:
    • Cleanliness, sanitation, and hygiene
    • Operating equipment
    • Fire precautions and safety
    • All other duties as required by your Manager that may include:
    • Delivery of service standards excellence through clever development and training
    • Maintain currency of RSA certification, amendments, and updates and adhere to RSA principles.

About You:

To succeed in this role, you will be a dynamic individual with a flair for creativity, a passion for delivering flawless dining experiences, and a natural motivator who loves to develop yourself and your people to achieve the greatest success.

You will be a hands-on leader who leads by example, builds a strong team culture, and sets the scene for high performance. You will have a passion for hospitality and a drive for excellence, with a knack for creating relationships and connections with our staff and guests.

About Lancemore Group:

Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and an award-winning wine.

We are rapidly expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company. You will be joining a high-performing workplace that believes in developing new talent and empowering people to drive their own results.

We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives, and team social activities.

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