Care Coordinator

5 days ago

Perth, Western Australia beBeeService Full time $82,417 - $104,230
Client Service Manager

**Job Description**:

As a Client Service Manager, you will be responsible for ensuring that personalized home care services meet the unique needs and requirements of clients. You will work closely with our team to provide guidance, advocacy, and coordination of services for clients under CHSP or HCP. Your strong organizational skills and collaborative approach will enable seamless coordination and support.

**Key Responsibilities:**

  • Case manage Echo's client care services, including in-home and community activities, ensuring seamless coordination and support.
  • Oversee client intake, care planning, clinical governance, scheduling, case management, front-line support, and continuous improvement.
  • Ensure home care services are delivered in line with client requirements under CHSP or HCP.
  • Monitor client progress, address concerns, and adjust care plans to optimize satisfaction and outcomes.
  • Maintain accurate records of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards.
  • Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance.

**Requirements:**

We are seeking a highly skilled and experienced individual who possesses:

  • A Registered or Enrolled nurse with case management experience.
  • Tertiary qualification in a relevant discipline (desirable).
  • Excellent verbal and written communication skills.
  • Fluent and clearly spoken English skills.
  • Ability to work well under pressure and meet tight timeframes.
  • Ability to manage complaints in a respectful and timely manner.
  • Strong financial and numerical literacy and experience in managing budgets.
  • Excellent organizational skills, with the ability to manage multiple tasks, prioritize workload, and maintain organized records.
  • High-level knowledge of client assessment and care planning for complex high-needs clients.
  • Significant experience in home care and/or residential aged care.

**Benefits:**

  • Salary sacrifice options to optimize take-home pay.
  • Free parking facilities.
  • Supportive and inclusive team environment.
  • A family-friendly workplace.
  • Opportunities for professional growth and development.

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