Business Process Enhancement Specialist

1 day ago

Sydney, New South Wales, Australia beBeeImprovement Full time $110,000 - $140,000

About the Role:

You will be part of a team overseeing and enhancing the performance of operational teams via strategic projects, workforce planning, capability, change, quality control, and policy uplift across process and risk.

This role involves managing the delivery of multiple initiatives to enable productivity and quality uplift and ongoing compliance with ever-changing policies.

Your efforts will contribute to enabling our operational teams to provide world-class prevention and detection of financial crime, safeguarding the Group and wider community through expertise, insights, and quality.

Key Responsibilities:

  • Translate policies and standards into operational processes and business requirements.
  • Lead end-to-end delivery of initiatives/project streams from gap analysis to implementation and embedment.
  • Develop and manage detailed project plans, including scope, timelines, risks, and stakeholder engagement.
  • Maintain effective relationships across the organization to enable high engagement, buy-in, and support for opportunities and process enhancements.
  • Facilitate workshops and use data-driven insights to influence decision-making and gain buy-in for change initiatives.
  • Rigorously challenge process, people, and technology designs to identify and prioritize opportunities to increase capacity, decrease risks, eliminate errors & rework, and improve customer and colleague experience.

Requirements:

  • Demonstrated experience within Financial Crime or regulatory operations.
  • Exposure to Financial Crime operations process.
  • A self-starter who is pragmatic, adaptable, curious, and eager to learn about new processes and policies.
  • Confidence to question, to truly understand, and to offer constructive challenge to find better ways to do things.
  • Strong communicator who influences and collaborates effectively with a diverse range of stakeholders and influences decision-making at all levels of the organization.
  • Take initiative, simplify complexity, and deliver practical outcomes.
  • Think critically and solve problems with a strong risk and quality mindset.

Continuous Improvement Qualifications: e.g., Lean Six Sigma, Design Thinking, and experience working within Project Management and Change Management frameworks would be highly regarded.

We offer a supportive environment where you can develop your skills and career. Attractive benefits include flexible work arrangements, professional development opportunities, and a focus on work-life balance.

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