Junior Technical Support Specialist

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $70,000 - $75,000

Job Opportunity:

We are seeking a Junior Support Specialist to perform level 1 technical support services in a large federal government environment based in Canberra.

Key Responsibilities:

- Troubleshoot and diagnose technical incidents, queries, complaints, service requests or change requests following established procedures.
- Manage and take ownership of assigned technical issues through to resolution.
- Escalate technical issues and service requests to relevant technical teams as per set procedures.
- Provide advice and information on technical fixes and procedures to end users for successful issue resolution.
- Provide 24/7 support on a rotational roster basis.

Key Requirements:

- 1-2 years experience working as Service Desk or Help Desk Analyst for a large environment.
- Tertiary Education or other relevant IT qualifications, or relevant practical experience.
- Basic experience with Active Directory.
- Ability to service high volume technical issues and tickets.
- Excellent communication and customer service skills, show initiative and be outcome focused.
- Ability to build strong working relationships with diverse stakeholders
- Be an effective team player and make positive contributions.

What We Offer:

- A dynamic work environment with opportunities for growth and development.
- Collaborative and supportive team culture.

Apply Now:

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