Hotel Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeGuestRelations Full time $80,000 - $120,000
Guest Relations Lead

About the role:

  • We are seeking an experienced Guest Relations Lead to join our team. As a key member of our operations, you will be responsible for ensuring that every guest has a memorable and enjoyable experience at our hotel.

The ideal candidate will have excellent interpersonal skills, a friendly nature, and the ability to build strong lasting relationships with guests. A tertiary education in Hotel/Hospitality Management is preferred, and 2 years' experience in a similar role at luxury hotels or resorts is essential.

You will be responsible for leading and managing the team of local culture and heritage experts, known as the Capella Culturists, to provide flawless personalised service to all guests. This will include analysing and overseeing pre-arrival reservation procedures, conducting tours of the hotel, creating travel experiences, and working closely with the Chief Culturist on programming Daily Rituals, Moments & Curates.

Techincal requirements:

  • Tertiary Education in Hotel/Hospitality Management
  • 2 years' experience in a similar role at luxury hotels or resorts
  • Concierge experience is advantageous
  • Executive Lounge, Front Desk, or Guest Services preferred
  • Excellent interpersonal skills with a friendly nature
  • Very good command of spoken and written English
  • Knowledge in Property Management System (e.g. OPERA)
  • Responsible Service of Alcohol certification
  • Valid working rights in Australia

In return for your expertise, we offer a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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