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Hotel Operations Leader

3 weeks ago


Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $135,000
Hotel Operations Leader Job

The Hotel Operations Leader plays a crucial role in ensuring a positive guest experience. This individual is responsible for overseeing daily hotel operations, allocating tasks to team members, and providing exceptional customer service.

This position requires strong leadership skills, as the individual must motivate and develop their team members to meet the hotel's standards. They must also handle customer inquiries, resolve complaints efficiently, and promote a culture of excellent guest service.

  • Manage daily operations: Oversee all aspects of hotel operations, including front desk, housekeeping, and maintenance.
  • Lead by example: Demonstrate a commitment to excellent guest service and encourage team members to do the same.
  • Develop team members: Provide training and coaching to help team members improve their skills and performance.
  • Communicate effectively: Ensure clear communication between departments and with guests to prevent misunderstandings.
  • Monitor and report: Track key performance indicators and provide regular reports to management on hotel operations.
Key Requirements:
  • High school diploma or equivalent required; hospitality or business degree desirable.
  • At least two years' experience in a supervisory role within a hotel environment.
  • Excellent interpersonal and communication skills, with the ability to motivate and develop a diverse team.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.
Preferred Qualifications:
  • Diploma or degree in Hospitality Management or Business Administration.
  • Previous experience in a leadership role within a hotel or hospitality company.
  • Knowledge of budgeting and financial management principles.

What We Offer:

We are committed to providing a positive and supportive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and collaborative work environment.
How to Apply:

If you are a motivated and results-driven individual who shares our passion for delivering exceptional guest experiences, please submit your application today.