Hotel Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeGuestServices Full time $80,000 - $120,000

The Guest Services Manager role is a key position that requires strong leadership, problem-solving and interpersonal skills. As the face of the hotel, you will be responsible for ensuring everything runs smoothly and guests have an exceptional experience.


About the Job
  • Assisting and overseeing daily hotel operations to maintain high standards of service.
  • Leveraging your leadership skills to motivate and inspire the team to achieve their best.
  • Taking on additional responsibilities in our all-day dining restaurant and 24-hour room service to ensure seamless execution.
  • Maintaining a visible presence at the Front Desk and lobby during busy periods to provide exceptional guest experiences.
  • Personally assisting guests with check-in and check-out processes.
  • Tackling guest complaints in a positive and solution-focused manner.
  • Providing coverage when senior managers are unavailable.
  • Collaborating with Housekeeping and Maintenance teams to ensure rooms are maintained to the highest standards.
  • Remaining calm under pressure and responding effectively in emergency situations.

Key Qualifications
  • A natural leader with excellent people skills – able to motivate, coach and inspire the team.
  • Experience in Front Office, Guest Services or F&B leadership (or a combination of these).
  • Confidence in supervising and monitoring hotel teams to deliver exceptional service.
  • Ability to adapt to café and restaurant operations as needed – including service, food preparation and coffee making.
  • Calm, quick-thinking and solution-focused approach to challenges.
  • Professional yet approachable demeanor – guests feel at ease in your presence.
  • Organised, proactive and flexible approach to rosters (including weekends and public holidays).
  • Experience with hotel systems (Opera knowledge is advantageous).

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