Customer Service Representative

2 weeks ago


Canberra, ACT, Australia Australia Post Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities

  • Provide excellent customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associated costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

We are looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You will need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer

  • We invest in your growth and development, encouraging you to reach your full potential
  • Be part of a culture where everyone feels valued, respected, and empowered to make a difference
  • We prioritize your wellbeing and recognize your contributions to our success

Join Our Team



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