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Rydges World Square Guest Services Agent
1 month ago
Located in the heart of Sydney's CBD, Rydges World Square is a vibrant and dynamic hotel that offers an unforgettable guest experience. As a Guest Services Agent, you will be part of a team that is passionate about delivering exceptional service and creating memorable moments for our guests.
About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Guest Services Agent. As a key member of our front office team, you will be responsible for providing a warm and welcoming experience for our guests, from the moment they arrive to the moment they depart. Your primary focus will be on ensuring that every guest feels valued and cared for, and that their stay with us is nothing short of exceptional.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest arrivals and departures, ensuring that all necessary documentation is completed accurately and efficiently.
- Manage guest requests and complaints, escalating issues to management as necessary.
- Work collaboratively with other departments to ensure seamless delivery of services and a high level of guest satisfaction.
- Participate in ongoing training and development to enhance your skills and knowledge, and to stay up-to-date with industry best practices.
As a Guest Services Agent at Rydges World Square, you will enjoy a range of benefits and perks, including:
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Australia and NZ's largest and most diverse experiences company.
To be successful in this role, you will need:
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- A background in Front Office operations or prior hotel experience, with a strong understanding of industry best practices.
- The ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
