Senior Account Manager

3 days ago

Melbourne, Victoria, Australia Online Marketing Gurus Full time
About the Role

We are seeking a highly skilled Senior Account Manager to join our team at Online Marketing Gurus. As a key member of our client services team, you will be responsible for delivering exceptional results for our clients and driving business growth through strategic account management.

Key Responsibilities
  • Lead communication with clients and provide exceptional customer service
  • Develop and grow relationships with client stakeholders
  • Maintain client satisfaction through service levels and anticipate customer needs
  • On-board new clients and present company documentation for client onboarding and reporting
  • Manage and communicate project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
  • Identify and pursue profitable growth opportunities in existing client portfolios
  • Collaborate with SEO and PPC teams to ensure cutting-edge SEO strategies and complementary campaigns across other search, PPC, and social channels
  • Work with our production and creative teams to deliver an unbeatable experience and fantastic results for our clients
  • Stay up-to-date with industry developments and best practices through ongoing training and education
Requirements
  • Experience in account management, client services, or client management in the digital marketing space
  • Agency experience preferred
  • Knowledge or experience in SEO, PPC, social media advertising, and web builds
  • Strong relationship-building skills and ability to quickly build rapport with clients and stakeholders
  • Ability to understand and overcome challenges with clients
  • Solutions-focused and excited about working in an ever-changing industry
  • Effective project management and collaboration skills
  • Attention to detail and positive attitude
About Online Marketing Gurus

We are a leading independent agency in Australia, with a strong focus on hiring good human beings and providing opportunities for growth and development. We believe in creating a positive and inclusive work environment, where our employees can thrive and achieve their goals.

We are committed to diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds. If you are a motivated and experienced Senior Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.

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