Account Director

1 week ago

Australia Starcom Melbourne Full time

About Starcom Melbourne

At Starcom Melbourne, we're a Human Experience (HX) company that harnesses the power of media to bridge the gap between what people want and brands need. We believe in the alchemy of people and technology creating experiences that people love, and the actions that brands require.

Our Culture

We're an inclusive and engaging workplace where our people are empowered by technology to reinvent and navigate brand offerings in the way they want. We offer a range of benefits, including:

  • An inclusive and engaging workplace culture
  • The opportunity to experience new things and learn through our annual Human Experience Day
  • Flexible working arrangements to fit your lifestyle
  • A constantly evolving and personalized Learning and Development program
  • Local and Global Mobility opportunities
  • An onboarding program to set you up for success
  • Progressive parental leave initiatives
  • Wellbeing initiatives to support your mental health and wellbeing

Our Credentials

We're a well-recognized agency with a strong track record of success, including:

  • 1x AdNews Media Trading Team
  • 1x win and 10+ nominations
  • 26x Trade & PR Content
  • 2x B&T - Top 10 Recognition
  • B&T - Starcom 'Gold' for August - Best Performing Agency in Market
  • B&T Award Nominations - Best Digital Transformation and Best Audio Campaigns

The Transformation You'll Experience

As part of the HX Planning and Activation team, the Account Director works closely with the Business Director to drive client business growth by unlocking the client's business opportunity and Starcom capability. You'll be responsible for:

  • Collaborating with the Strategy and XD team to deliver innovative and strategic solutions for clients
  • Ensuring all solutions are anchored in driving the desired business outcome
  • Building strong client relationships as a trusted advisor with mid-level client and industry stakeholders
  • Driving client activity to deliver innovative and ambitious communications plans that deliver client objectives and key performance indicators
  • Guiding and coaching your team to ensure they work to their full potential
  • Deepening the client relationship to ensure retention and growth
  • Managing your team to ensure they build strong relationships with their counterparts to deliver outstanding client service
  • Having a deep client business understanding to ensure finest audience and business outcomes are delivered
  • Cultivating a culture of Never Standing Still amongst your team
  • Working seamlessly with other Groupe businesses and markets as needed to ensure best-in-class delivery
  • Using client account plans to stimulate and track future work
  • Maintaining systems for forecasting accurate spend and tracking progress
  • Developing realistic project timelines ensuring input from all craft disciplines
  • Liaising frequently with HX Partnerships team to ensure plans consider trading requirements
  • Playing a key part in client pitches, delivering market-leading planning responses

What You're Looking For

You'll be looking for a supportive and collaborative culture, clients who are open to suggestions and working progressively, access to the best tools in market, and household brands that focus on innovation and best-in-market digital execution.

What Type of Person Will Be Successful in This Role

You'll possess:

  • Strong all-round client knowledge and client relationship skills
  • Strong overall knowledge of Starcom products and services
  • Strong business acumen
  • Knowledge of industry standard planning tools
  • Highly proficient in Excel, Word, and PowerPoint
  • Experience guiding medium client/team
  • Experience working in cross-functional teams
  • Strong communications planning experience including digital channels
  • Strong relationships with senior media owners
  • Attention to detail that is second to none
  • Able to provide solutions and think outside of the box
  • A collaborative team member who thrives in working with others
  • A true professional with strong time management and the ability to juggle multiple priorities
  • Strong organization skills with a love for being one step ahead
  • A curious nature with a willingness for continuous learning and fearless growth

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