Front End Retail Operations Manager
4 weeks ago
About Harris Farm Markets
Salary: $65,000 - $80,000 per annumThis role is located at one of our stores in the greater Sydney area.
As a Front End Retail Operations Manager, you will play a key part in delivering exceptional customer service and promoting our products to customers. You will be responsible for overseeing self-checkout units, ensuring complete customer satisfaction through prompt and friendly service.
- You will assist customers as they scan, weigh, bag and pay for their own items, ensuring a smooth and seamless process.
- You will serve multiple customers at once and anticipate issues before they occur.
- You will answer questions and assist with issues that arise (large items, scanning/weighing issues, payment issues, etc.).
- You will monitor scanning activity of customers utilising the self-serve checkouts.
- You will invite customers to use self-checkout lanes, especially if lines are forming at the checkouts.
- You will maintain knowledge of weekly promotions instore; provide direction of product location throughout the store.
- You will ensure that self-checkout areas are always maintained in a clean and orderly condition.
The ideal candidate will have prior experience working in a self-service food retail environment and possess excellent communication skills.
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