Retail Experience Ambassador

2 days ago


Mosman, New South Wales, Australia Aesop Full time

Aesop is a global retail organisation that fosters an inspiring and inclusive environment for its employees.

We offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the senses.

We aim to strike a balance between people, planet, and profit, actively reducing our footprint on the planet while promoting sustainability and inclusion.

Aesop is committed to attracting, developing, and retaining top talent by offering a creative and inclusive workplace where talent is recognised and rewarded.

Job Description

As a Retail Consultant, you embody Aesop's desire to engage, listen, and guide customers to products relevant to their needs.

You will welcome customers into our spaces and deepen their experience of our products through intentional interactions.

In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience contributing to our overall commercial success.

Requirements
  1. Experience in a customer service role or environment.
  2. Effective selling skills and ability to drive commercial outcomes.
  3. History of successfully participating in and contributing to a team.
  4. Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive, inclusive experience for all.
  5. Open mindset and deep curiosity seeking to understand others, listen without judgment, and act on diverse perspectives.
  6. Strong communication and problem-solving skills.
  7. Working knowledge of skin care and the skin care industry (advantageous).
  8. Knowledge of hair care, body care, fragrance, and home categories (advantageous).
What We Offer
  • Generous product discount allowance and bi-annual complimentary product allocation.
  • Paid volunteering allowance for all employees.
  • Bonus opportunity based on personal and business performance.
  • Suite of options to aid development, including LinkedIn Learning, in-house Product and Core skills training, and study support opportunities.
  • Access to employee assistance programmes and summer wellness leave options.

Aesop operates an on-site working pattern for this casual position.

This role offers the opportunity to thrive in a dynamic, inclusive environment with a competitive estimated salary of $55,000 - $65,000 per annum, commensurate with experience.



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