Senior Community Engagement Manager

3 days ago

Mosman, New South Wales, Australia Aveo Full time

About Us

Aveo is a leading provider of retirement living, with 30 years of experience. We're on an exciting journey of growth, owned by Brookfield Asset Management.

Our Vision

We strive to deliver seamless experiences for our residents across 90+ diverse communities nationwide. Our in-house range of services is holistic, supporting independence for as long as possible.

Your Role

As a Senior Community Engagement Manager, you'll lead from the front in creating a culture of customer service at The Manors of Mosman Retirement Village. You'll be responsible for delivering the highest quality service to residents, coordinating resident and community engagement activities, implementing marketing and sales strategies, managing day-to-day operations, and developing improvements to internal processes.

Key Responsibilities

  • Provide management support within the community to create a happy, welcoming, caring, and safe environment for residents and staff.
  • Develop and implement effective marketing and sales strategies to attract new residents.
  • Coordinate resident and community engagement activities to enhance life and promote a sense of belonging.
  • Manage day-to-day operations, including budget development and management.
  • Develop improvements to internal processes to ensure efficiency and effectiveness.

What We Offer

You'll enjoy a competitive salary of approximately $85,000 - $110,000 per annum, depending on your level of experience. Additionally, we offer:

  • Up to 12 weeks paid parental leave.
  • 2 additional 'All About Me' leave days per calendar year.
  • Ability to purchase additional annual leave.
  • Opportunities for further career development.

Requirements

To succeed in this role, you'll need:

  • Experience in a front-line customer-facing role, preferably in the retirement industry or a related field such as hotel management or hospitality management.
  • Highly developed interpersonal skills, with the ability to build strong relationships with residents and staff.
  • Demonstrated experience in customer engagement and satisfaction, with a focus on delivering exceptional service.
  • Budget development and management skills, with the ability to manage resources effectively.
  • Strong administration skills, with proficiency in Microsoft Office applications.
  • Ability to work autonomously, with minimal supervision.

Aveo Values

We're committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are. We treasure skills, expertise, and commitment, and strive to attract, develop, motivate, reward, and retain the best talent in the industry.

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