Workforce Manager
4 weeks ago
About the Role
We are seeking a highly skilled Workforce Manager to join our Plena Healthcare team. As a Workforce Manager, you will be responsible for ensuring the efficient and compliant rostering of our clinical team members.
Key Responsibilities
- Monitor and analyze Workforce Management KPIs, including task turnaround times and data integrity expectations
- Prepare and reconcile payroll files fortnightly
- Respond to payroll and invoicing queries
- Develop and maintain process maps and documentation
- Complete monthly Workforce Planning Tool assessments
- Identify and implement process improvements
- Manage complaints and escalations related to the Rostering team or processes
- Recruit and onboard new Rostering team members
- Provide performance management and feedback to team members
- Run education and team meetings
- Provide leave cover for Rostering team members
Requirements
- Proven experience in rostering and scheduling
- Strong customer service skills
- Excellent attention to detail and analytical skills
- Ability to lead a team to excel in their roles
- Positive and collaborative attitude
- Demonstrated ability to manage staff conflict and provide resolutions and coaching
What We Offer
- 9-day working fortnight for real work-life-balance
- Salary sacrificing options
- Plena Health Kick, $150 allowance towards a healthier you
- $1000 Refer a friend bonus
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