Empowering Client Outcomes Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeClient Full time $14,900

At genU, we're driven to make a positive impact on people's lives. Our goal is to empower individuals with disabilities and those experiencing disadvantage to live happier and healthier lives.

Job Summary

We're seeking an experienced Client Experience Specialist to join our team. In this role, you'll introduce Client Experience as a discipline across the organisation, driving key client service initiatives, projects, and process improvements.

Key Responsibilities

  • Drive key client service initiatives, projects, and process improvements using Human-Centered Design principles.
  • Take ownership of escalated problems/complaints, ensuring closure for clients by working with investigations and service delivery teams.
  • Report, provide analytics, and insights to inform business decisions.
  • Work with clients to understand their experiences and develop solutions that meet their needs.
  • Design new services or support continuous improvement based on client feedback.

Requirements

  • Practical experience with Human-Centered Design principles and practices.
  • Strong ability to translate client feedback into practical, cost-effective service changes.
  • Hands-on experience in actively working with clients to redesign service delivery and optimize experiences.
  • Experience leading projects effectively and adopting an agile approach to service redesign.
  • Ability to develop frameworks that meet client engagement requirements.
  • Strong negotiating and influencing skills.

Essential Requirements

  • Current NDIS Worker Screening Check.
  • Current NDIS Worker Orientation Module certificate.
  • Fully vaccinated for COVID-19 and adherence to the genU Covid-19 Vaccination Policy.

What We Offer

  • Investment in staff development through comprehensive induction programs and ongoing professional growth opportunities.
  • Commitment to staff health and wellbeing through access to innovative employee assistance programs.
  • Increased take-home pay through salary packaging and meal entertainment benefits.
  • Employee discount program offering savings at top Australian retailers and service providers.
  • Study scholarship towards undergraduate and postgraduate courses at Torrens University.
  • Employee referral program providing generous cash bonuses for successful referrals.

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