Building Futures Professional
7 days ago
We are seeking a highly organized and communicative Customer Service professional to support our customers throughout the pre-construction process of building their new home.
About This Role:
- You will manage a portfolio of customers from Consolidated Proposal acceptance to Commencement of Construction
- Set clear expectations with customers to ensure they have a solid understanding of the pre-construction process and timelines
- Meet with customers face-to-face to complete comprehensive plan presentations and other required meetings
- Establish a strong rapport with customers by contacting them on a weekly basis via phone call to provide progress updates
- Provide proactive solutions to allow files to continue progressing through the pre-construction process
- Work collaboratively with other departments and external stakeholders to meet business objectives
- Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required
- Identify win-win outcomes for customers and the business
Your Qualifications:
- A passion for building better futures for Australians
- Previous experience in a fast-paced, high-volume administrative role is essential
- Strong communication and problem-solving skills are required
- Ideal candidates will have some knowledge of the residential construction industry or a passion for building design
Benefits:
- A bundle of benefits, including discounts on building a home, income protection insurance, purchased leave, paid parental leave, and more
About Us:
We are committed to building better futures for Australians. Our company culture is focused on safety, innovation, and quality. We are proud to belong to a diverse and expanding organization with over 1300 passionate employees. If you are determined to make a difference and want to join an innovative and inclusive organization, apply today
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