Field Operations Area Manager QLD

2 weeks ago

Brisbane, Queensland, Australia BAI Communications Pty Ltd Full time
About the Role

We are seeking a highly experienced and skilled Senior Manager to lead our Field Operations team in QLD. As a key member of our leadership team, you will be responsible for ensuring the safe and efficient delivery of our services across the region.

Key Responsibilities
  • Safely maintain the Area's transmission systems, infrastructure, and customer interests and SLAs.
  • Build the organisational skills and capabilities to manage people, faults, and operations remotely and locally.
  • Build technical capability to respond to growth opportunities.
  • Develop and execute all planned maintenance activities in alignment with network and infrastructure requirements.
  • Ensure the Area is adequately resourced, including a network of appropriately skilled and trained FIMs and contractors.
  • Ensure all teams and individuals (including FIMs) are trained and skilled to deliver the operational requirements.
  • Ensure all project work is scheduled as efficiently as possible.
  • Support the central team to manage and recover costs.
  • Support the Service Management Centre (Broadcast SMC) and Public Safety Network (PSN) Network Operations Centre (NOC) to ensure all service faults are restored promptly and response targets and contractual obligations are met.
  • Deliver excellent network coverage.
  • Resolve issues and proactively address operations challenges.
  • Ensure the team is trained to receive and review each scope of work and to partner effectively to deliver the outcome.
  • Partner with BAI leaders and teams to improve operations, including standard processes, policies, and procedures.
Requirements
  • Strong people management skills with a minimum of 5 years in a leadership role.
  • Tertiary qualification from an accredited university in a role-related discipline or equivalent training and experience.
  • Extensive experience and knowledge of the telecommunications/Broadcast industry.
  • Senior level managerial experience with a background in Engineering, Media delivery, or Technology.
  • Solid ability to contribute to the Broadcast Australia strategic direction and Service Assurance agenda.
  • Strong relationship skills, creative, driven, and self-motivated, with ability to develop, expand, and lead the teams independently.
  • This is a high-profile role requires travel (2 weeks per quarter) across QLD and interstate as required to support the local and national teams.
  • Advanced Change Management skills to manage outage plans, site activity, etc.

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