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Concession Manager

2 months ago

Brisbane, Queensland, Australia Country Road Group Full time
Concession Manager - Retail Operations

**About the Role**

We are seeking an experienced Concession Manager to join our team at Myer Carindale in QLD. As a key member of our retail operations team, you will be responsible for leading the store's concession operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Lead the concession team to deliver outstanding customer service and sales results
  • Manage concession operations, including stock management, loss prevention, and inventory control
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Collaborate with the store management team to achieve business objectives and improve store performance
  • Recruit, train, and develop a high-performing team to deliver exceptional results
  • Monitor and analyze sales data to inform business decisions and optimize concession operations
  • Ensure compliance with company policies and procedures, and maintain a safe and healthy work environment

Requirements:

  • Proven experience in retail operations, preferably in a concession or store management role
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
  • Ability to analyze sales data and make informed business decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to exclusive employee discounts and benefits
  • A comprehensive training program to support your success

About Country Road Group:

Country Road Group is a leading Australian retailer with a portfolio of iconic brands, including Country Road, Trenery, Politix, Witchery, and Mimco. We are committed to delivering exceptional customer experiences and driving sales growth through innovative retail strategies and operations.