Retail Concession Manager

3 weeks ago

Brisbane, Queensland, Australia Seed Heritage Full time
About the Role

We are seeking a highly motivated and experienced Concession Supervisor to lead our team at Seed Heritage. As a key member of our retail network, you will be responsible for driving engagement, building a high-performing team culture, and delivering an elevated customer experience.

Key Responsibilities
  • Drive a customer-focused culture, creating a memorable and seamless experience with every interaction.
  • Empower the team through ongoing training, mentoring, and collaboration.
  • Work with leadership to build an effective and profitable concession pad.
  • Motivate the team to meet sales targets and business key performance indicators.
  • Drive operational excellence, manage rosters, and prepare back-of-house administration.
Requirements
  • Experience in a similar role, supervising teams of up to 5 staff.
  • An independently motivated leader with the ability to work autonomously.
  • A supportive leader, with the ability to motivate and mentor a team to achieve success.
  • Demonstrated commercial acumen with an ability to assist driving sales, wage targets, and shrinkage KPIs and in line with budgets.
  • An eye for detail, with a passion for styling and Visual Merchandising.
  • Exposure to large stock volumes and stock management.
  • A genuine desire to be part of Seed Heritage and alignment with our values.
  • Ability to build and maintain customer relationships by delivering exceptional customer service.
About Seed Heritage

At Seed Heritage, we elevate the everyday. Our collections centre on beautiful design and a modern, Australian point of view. With more than 200 stores across Australia, New Zealand, Hong Kong, and Singapore, we now reach a global audience, and our online store ships worldwide.

We focus on quality and a timeless appeal. Seed pieces are made to see you through the seasons, and to last for years. Seed Heritage gives a modern take on the classics, set to inspire and to fit into your life at every stage.

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