Concession Manager

5 days ago

Brisbane, Queensland, Australia Brand Collective Full time
Job Description

Role Summary: We are seeking a highly skilled and experienced Concession Manager to lead our team in a contemporary boutique retail environment.

About the Role: As a Concession Manager, you will be responsible for building and driving a customer-led culture through leading by example and delivering excellent service standards. You will oversee store operations, including stock room management and immaculate store presentation, and drive and excel in providing an amazing customer experience in store through seasonal events.

Key Responsibilities:

  • Lead a team of retail professionals in a boutique environment
  • Monitor store sales performance and identify areas for improvement
  • Oversee store operations, including stock room management and visual merchandising
  • Drive and excel in providing an amazing customer experience in store through seasonal events
  • Develop and maintain relationships with VIP customers
  • Take a proactive approach in loss prevention management
  • Effectively manage wage costs and roster for success
  • Recruit, select, and train team members who embody the Elka Collective values

Requirements:

  • Previous store management experience in a boutique environment
  • Passion for creating a memorable service experience for customers
  • High attention to detail, time management, and excellent organisation skills
  • Proven record of driving and exceeding KPIs, efficient stock control, and exceptional visual merchandising
  • Experience effectively managing rosters and wage control
  • Commitment to continuous improvement and learning
  • Confidence in communicating with stakeholders at all levels

Benefits:

  • New starter wardrobe
  • Generous quarterly wardrobe allowance
  • Training and development opportunities
  • Monthly bonus incentive
  • Employee Assistance Program
  • Free flu vaccines
  • Generous discounts across Brand Collective's stable of brands

About Elka Collective: Established in 2014, Elka Collective is dedicated to creating exquisite garments that resonate with the versatile and relaxed nature of the people who wear them. Harmonising classic tailoring with an effortlessly wearable sensibility, our timeless pieces emanate a refined and contemporary appeal.

How to Apply: If your skills align with the role and company culture, apply today with your current resume and optional cover letter.

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