Quality Assurance Manager

1 month ago

Ringwood East, Victoria, Australia EACH Victoria Full time
About Us

EACH Victoria is a leading healthcare provider dedicated to enhancing lives and fostering stronger communities through our health and support services.

We're committed to creating a brighter future for individuals from all walks of life by delivering high-quality, person-centered care that meets the unique needs of each community we serve.

Job Summary

We're seeking an experienced Senior Quality Partner to play a pivotal role in driving continuous improvement and ensuring the highest standards of quality and safety in our healthcare services.

The successful candidate will lead the development, implementation, and evaluation of quality systems that underpin safe and effective healthcare services, working closely with our Manager of Quality Improvement and Risk.

This is an exceptional opportunity to join a dynamic team and make a meaningful impact on the lives of our clients and stakeholders.

Responsibilities
  • Champion quality and compliance: Ensure all regulatory requirements are met and exceeded across our diverse programs.
  • Lead critical incident investigations: Provide leadership in investigating critical incidents, ensuring timely follow-up and action.
  • Partner for success: Collaborate with Program areas to develop, implement, and evaluate quality improvement activities that drive service excellence.
  • Support risk management: Assist in the identification and management of emerging risks and ensure a proactive approach to risk mitigation.
  • Manage customer feedback: Oversee customer feedback and complaints processes, ensuring timely, professional responses that lead to service enhancements.
  • Drive data-driven improvements: Collect, analyse, and report on trends in quality, risk, and safety, contributing to ongoing improvement efforts.
  • Lead training initiatives: Develop and implement education programs that embed a culture of continuous improvement across the organisation.
  • Act as 2IC: Support the Quality Improvement and Risk Manager as a key contact for external stakeholders, including regulators, auditors, and accreditation bodies.
  • Governance reporting: Provide critical insights and reports to Governance Committees, the EACH Board, and external bodies.
Requirements
  • Proven change management skills: Demonstrated success in leading change and motivating staff across various levels of the organisation.
  • Exceptional communication skills: Ability to write clear, concise reports and communicate complex information effectively.
  • Analytical capabilities: Strong skills in analysing data to drive improvements and ensure continuous quality enhancement.
What You'll Bring
  • Experience in community-based healthcare: At least 5 years of experience in the healthcare sector, with a strong background in quality improvement and risk management.
  • Educational qualifications: A higher degree in quality improvement or management (or progress towards one) is advantageous. Lead Auditor qualifications are highly desirable.
  • Expertise in healthcare standards: Strong knowledge of National Safety and Quality Healthcare Standards, Mental Health Standards, NDIS, Aged Care Quality Standards, and other relevant standards specific to community programs.
  • Expertise in Continuous Improvement Methodologies: Proven experience in using PDSA tool in improving clinical practice.
Benefits
  • Salary: Up to $58 per hour (dependent on skills & experience)
  • Flexible Work Arrangements: Flexibility to work from our offices and home.
  • Culture: Positive culture and supportive and like-minded team and management.
About Our Team

We value diversity, equity, and inclusion in our workplace and actively encourage applications from diverse backgrounds and those with lived experiences.

We are committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognizing and respecting their unique culture and contribution to our communities.

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