Customer Service Improvement Leader

4 days ago


Perth, Western Australia beBeeCoach Full time

Empower your career by taking on a challenging role as our Customer Service Coaching Manager. This position is perfect for someone who wants to make a real impact and drive business performance.

In this role, you will be responsible for coaching and mentoring customer-facing colleagues to deliver outstanding service. You will work closely with leaders and team members to embed best-practice coaching and training, and use your expertise to uplift capability and drive exceptional customer outcomes.

  • Use data and feedback to shape performance and drive service excellence
  • Partner with senior stakeholders to inform strategic direction
  • Identify performance trends and set relevant business focus areas and metrics
  • Deliver impactful coaching and training virtually and in person

You will be part of a passionate team that values curiosity, collaboration, and continuous learning. Our culture is built on the principles of empowerment, innovation, and customer-centricity.

We are looking for someone with a proven track record of coaching, training delivery, and performance assessment. You should have strong communication and stakeholder management skills, and be able to influence senior stakeholders.



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