Director of External Communications

3 days ago


Melbourne, Victoria, Australia Xero Full time
About the Role

We are seeking a seasoned professional to lead our External Communications initiatives, driving strategic partnerships and fostering strong connections with customers and partners.

Key Responsibilities
  • Drive External Communications - Lead customer and partner communications programs to showcase the value of Xero and its products to a broad audience.
  • Bridge Teams and Stakeholders - Act as the essential link between the ANZ Communications team, ANZ GTM teams, and key global stakeholders, ensuring seamless collaboration and information flow.
  • Simplify Complex Information - Translate intricate product, technical, and strategic concepts into accessible, impactful content for small businesses, accountants, and bookkeepers.
  • Develop Compelling Keynotes - Create engaging keynote content for partner events, such as Xerocon and Roadshow, designed to inspire and inform local business leaders.
  • Lead with Passion and Purpose - Support and motivate team members, enabling them to deliver their best work, and communicate effectively with internal stakeholders across functions.
What You'll Bring
  • Stakeholder Excellence - Proven experience in building strong relationships and engaging with diverse stakeholders across all levels, especially in complex, matrixed environments.
  • Exceptional Writing Skills - A flair for creating clear, engaging, and impactful content that translates technical and strategic messages for diverse audiences.
  • Customer-Centric Campaigns - A deep understanding of customer needs and the ability to craft communications that resonate and add value to the customer experience.
  • Commercial & Strategic Acumen - A strategic mindset with a strong grasp of commercial objectives, ensuring communications align with and drive business outcomes.
About Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information, and connections.

At Xero, we offer a generous compensation package, including an estimated salary of $120,000-$150,000 per annum, plus very generous paid leave, dedicated paid leave to care for your physical and mental wellbeing, health insurance, life insurance, income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human values.



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