Leading Customer Experience

2 weeks ago

Walgett, Australia beBeeService Full time $132,087 - $161,202
Job Title:

Customer Service Lead

About the Role:

We are seeking a dedicated and experienced Customer Service Lead to oversee our front-line service delivery, ensuring professional and caring support for our community.

Key Responsibilities:
  • Manage a team of customer service representatives, handle complex and escalated enquiries, and maintain efficient customer service and records functions.
  • Deliver consistent, high-quality service across all channels, upholding key values and commitment to community engagement.
Requirements:
  • Proven experience delivering professional, solutions-focused customer service in a dynamic environment.
  • Strong conflict resolution and de-escalation skills to manage complex or sensitive enquiries.
  • Ability to lead and support a team in a busy front-office environment.
  • Sound knowledge of records management principles with a focus on compliance, privacy, and accuracy.
  • Excellent interpersonal and communication skills with the ability to build effective relationships.
What We Offer:
  • A highly competitive salary package.
  • Superannuation.
  • Relocation assistance and housing support.
  • Salary Packaging options.
  • Generous benefits, including annual leave and long service leave.
  • Flex-time arrangements.
  • Professional development opportunities.
  • Employee Assistance Program.
  • Exceptional working conditions within a family-friendly environment.

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