Accounts Portfolio Manager

5 days ago

Melbourne, Victoria, Australia beBeeAccountant Full time $60,000 - $80,000
**Job Description:**

The Customer Accounts Specialist role is pivotal in ensuring customer satisfaction and financial stability. The ideal candidate will possess excellent communication skills, be proactive in resolving issues, and demonstrate a keen eye for detail.

The key responsibilities of this position include:

  • Contacting customers to determine the reason for payment delinquency and obtaining payment commitment.
  • Maintaining accurate records of customer interactions, payment history, and account status.
  • Taking ownership of a designated customer portfolio, ensuring consistent follow-up and resolution.
  • Identifying and escalating accounts requiring special handling, including complex cases or sensitive customer situations.

**Required Skills and Qualifications:**

  • Service Excellence: Knowledge of customer service concepts and techniques.
  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy.
  • Conflict Management: Knowledge of managing conflicts.
  • Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions.
  • Effective Communications: Understanding of effective communication concepts.
  • Negotiating: Knowledge of successful negotiation concepts.
  • Perseverance and Follow-Through: Knowledge of how to maintain and record contact with customers.

**Benefits:** This role offers an opportunity to work in a dynamic environment, develop valuable skills, and contribute to the success of our organization. If you are a motivated individual with excellent communication skills, we encourage you to apply for this challenging yet rewarding position.

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