Energy Storage Systems Field Service Operations Lead

As a seasoned leader, you will be responsible for overseeing the development and coordination of our Energy Storage Systems Field Service Team in the APAC-MEA region.

Key Responsibilities:

• Coordinate orders according to internal procedures and customer requirements as well as Wärtsilä Quality, Health, Safety and Environmental guidelines
• Service order preparation - collect all details concerning the service order for internal and external customers (scope of work, documentation, place of work, travel arrangements, etc.)
• Coordinate people when they are assigned to the specific work order.
• Perform briefing/de-briefing with Energy Storage Systems FS engineers with ESS Lifecycle Team - discuss safety aspects (JSA) and job details.
• Assist Energy Storage Systems FS engineers during the job execution.
• Act as contact person for the Internal / External customers during the work
• Monitor the work progress and duration regularly.
• Keep updated internal systems (SWF, Planning Board, etc.)
• Ensure the work order will be invoiced on time.
• Service Work Report verification with Technical Service Team and approval
• Verify and approve the working hours in the system.
• Travel expenses approval
• Closing the service order in the system and invoicing according to internal procedures.
• Assistance in case of work and quality issues - Root cause analysis, participate in discussion with the customer if necessary.
• Evaluate the Field Service demand during the Lifecycle period and define appropriate actions including subcontractors.
• Development of team competencies as required to address current and future needs.
• Ensuring that the team is utilized effectively, having the right people in the right place at the right time.
• Fostering strategic relationships with institutes of learning to attract and develop talent.
• Managing and maintaining internal and external relationships, focused on achieving company targets.
• Facilitating and maintaining excellent collaboration with key stakeholders throughout the delivery chain (Project Delivery, Commissioning, Agreements, Lifecycle Support, Sales, Parts, Technical Service team).
• Contributing to the annual budget evaluation, and service forecast assessments.
• Setting the individual performance and development targets of your team.
• Responsible for full utilization of Field Services resources - cost optimization.
• Producing regular and frequent job status updates and other reporting documents, following Line Manager indications.

Requirements:

• Bachelor's degree in engineering or similar qualifications
• Experience on project management or field service hands-on or management experience is a plus, preferably in renewable power generation or a service setting involving electrical, controls, and network communication systems.
• Experience in the energy industry with focus in energy storage services a plus

Desired Skills and Experience:

• Relevant supervisory or leadership experience or Energy Storage Systems Field Service experience
• Understanding of the Field Service process and Customer Service concept
• Proficient knowledge of process tools such as SAP, Salesforce (CRM), QlikView, Asana, FS Mobility, and others.
• Proficient knowledge of the full Microsoft Office suite; high proficiency in Word, Excel, PowerPoint required.
• Basic knowledge of energy storage value proposition in the wholesale energy markets.
• Existing familiarity with energy storage equipment vendors for the implementation of BESS site works
• Approachable with a solution mindset
• Able to prioritize, strong time management skills and ability to multiple tasks.
• Curious mind and attention to detail