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Customer Service Representative
2 months ago
We are a leading provider of allied health services, dedicated to delivering high-quality care to clients of all ages and abilities. Our team of experts works tirelessly to ensure that our clients receive the best possible support, and we are committed to making a positive impact in our communities.
About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As the first point of contact for our clients, you will be responsible for responding to customer inquiries and referrals, and providing administrative support to our clinicians and managers.
Key Responsibilities- Act as the first point of contact for customer phone enquiries
- Respond to incoming emails and website enquiries, and complete data entry
- Provide general administrative support to clinicians and managers
- Liaise with Allied Health Team Leaders regarding our local capacity to provide clinical services to best meet client needs
- Coordinate office duties, including ordering stationery and office supplies
- Triage phone calls and messages across internal departments as required
- Develop meaningful and trusting relationships with internal and external stakeholders
We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service. To be successful in this role, you will need:
- Experience working in an administrative capacity and/or call-centre environment
- Intermediate MS Office (Word and Excel) and data entry skills
- Strong written and verbal communication skills
- Outstanding attention to detail
- NDIS worker screening clearance and WWCC (or willingness to apply)
We welcome applications from individuals who are passionate about delivering exceptional customer service and are committed to making a positive impact in our communities.
