Customer Service Representative

6 days ago


Varsity Lakes, Queensland, Australia Coates Hire Full time

About Coates Hire

We're a leading provider of equipment hire solutions, serving customers across various industries. Our team is dedicated to delivering exceptional service and support.

The Role

We're seeking a Customer Service Coordinator to join our Reedy Creek branch. As the first point of contact for customers, your primary goal will be to ensure they receive the best possible service with their equipment solutions.

Key Responsibilities

  • Address customer needs in person, by phone, and email
  • Generate hire schedules, quotes, and invoicing
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a range of benefits, including:

  • Development and career progression pathways
  • Access to employee discounts, benefits, and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you'll need:

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information
  • Ability to lift and no mobility restrictions

Why Join Coates Hire?

We're committed to creating a workplace that values diversity, inclusion, and growth. Our team is passionate about delivering exceptional service and support to our customers. If you're looking for a challenging and rewarding role, we encourage you to apply.



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