Service Desk Support Specialist

3 weeks ago

Sydney, New South Wales, Australia KBR Full time

Job Summary:

We are seeking a highly skilled and experienced Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.

Key Responsibilities:

  • Diagnose and resolve printer hardware, software, and operating issues.
  • Track and route and escalate problems and requests, documenting resolutions.
  • Identify and escalate situations requiring urgent attention.
  • Perform backup checks and remediation.
  • Liaise with vendors, suppliers, and support contractors.
  • Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues.

Requirements:

  • Demonstrated knowledge of Microsoft operating systems, and applications, networking, general software & hardware, and Active Directory.
  • Experience in supporting end users on Microsoft Windows-based platforms.
  • Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
  • Experience with and an understanding of remote support tools and ticketing.
  • The ability to obtain an NV2 Security Clearance.

What We Offer:

  • A workplace culture certified as a Great Place To Work.
  • Flexible working.
  • Competitive salary (including annual reviews).
  • Paid parental leave.
  • Income protection.
  • Corporate rewards.
  • Salary packaging/Novated leasing.
  • Employee stock purchase plans.
  • Flu shots, skin checks, and discounted private health insurance.

About KBR:

KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers who all share one goal – to improve the world. We deliver science, technology, and engineering solutions to governments and companies around the world. Our team provides a broad spectrum of capabilities across Australia and the Asia Pacific, addressing complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to our defence customers.

How to Apply:

If you're ready to shape tomorrow, we encourage you to submit your application. Please ensure you meet the requirements and have the necessary skills and experience. We look forward to reviewing your application.

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