Service Desk Support Specialist
1 month ago
As a Service Desk Analyst at Interactive, you will be responsible for providing Level 1 technical support to our customers across Australia. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring that our service level targets are met.
Key Responsibilities:- Provide technical support to customers via phone, email, or chat.
- Create and resolve incident tickets, performing first-level investigation, diagnostics, and troubleshooting.
- Fulfill service requests for customers and end-users.
- Manage tasks, ticket queues, and priorities to meet deadlines and customer expectations.
- Collaborate with internal teams and external partners to resolve complex issues.
- Work within a rotating roster, including evenings, weekends, and public holidays.
- Knowledge and experience in desktop support, with strong troubleshooting skills.
- Experience with Microsoft Azure, Active Directory administration, Citrix, or Virtual Desktop management.
- Strong customer focus, effective time management, and communication skills.
- Ability to work as a team member and as an individual.
- Desirable: experience with ITIL processes.
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Service Desk Support Specialist
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Sydney, New South Wales, Australia Cognizant Full time{"id": "ServiceDeskSupportDescription", "title": "Service Desk Support Role", "level": "Entry-Level", "content": "Service Desk Support RoleWe are seeking an experienced Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for employees and clients seeking technical support,...
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Service Desk Support Specialist
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