Service Desk Support Specialist

1 month ago


Sydney, New South Wales, Australia Interactive Full time
Job Description

As a Service Desk Analyst at Interactive, you will be responsible for providing Level 1 technical support to our customers across Australia. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring that our service level targets are met.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Create and resolve incident tickets, performing first-level investigation, diagnostics, and troubleshooting.
  • Fulfill service requests for customers and end-users.
  • Manage tasks, ticket queues, and priorities to meet deadlines and customer expectations.
  • Collaborate with internal teams and external partners to resolve complex issues.
  • Work within a rotating roster, including evenings, weekends, and public holidays.
Requirements:
  • Knowledge and experience in desktop support, with strong troubleshooting skills.
  • Experience with Microsoft Azure, Active Directory administration, Citrix, or Virtual Desktop management.
  • Strong customer focus, effective time management, and communication skills.
  • Ability to work as a team member and as an individual.
  • Desirable: experience with ITIL processes.


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