Key Customer Service Ambassador

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $45,000 - $65,000

Transforming lives through exceptional customer service is at the heart of this role. As a Customer Engagement Representative, you will be the primary point of contact for valued customers.

The position requires 1-2 years' experience in similar roles, preferably in fast-paced call centre or contact centre environments. Key skills include excellent administration abilities, research skills, and highly developed multi-tasking, organisation, and customer service capabilities.

This opportunity offers engaging work, training, development, and career growth prospects. You will also contribute to our commitment to excellence by fostering empowerment, continuous improvement, recognition, and a collaborative culture.

  • Provide outstanding customer service by actively listening to identify needs and providing accurate information within set metrics
  • Demonstrate a commitment to best practice customer service, maintaining consistent engagement, communication, and record-keeping standards while meeting business requirements
  • Research knowledge articles, repositories, and legislation to resolve customer inquiries effectively
  • Foster a professional, collaborative, and customer-centric team environment

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