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Support Services Officer

1 month ago

Bathurst, New South Wales, Australia HOBAN Full time

Role Overview


HOBAN Recruitment is seeking an APS 3 Level Support Services Officer to join a State/Territory-based team responsible for participant engagement and managing participant plans and supports.


This role offers the opportunity to work in a dynamic environment, providing high-quality customer service and supporting participants attending in-person appointments.


Key Responsibilities:



  • Provide exceptional customer service as the initial point of contact for participants and stakeholders, both in person and over the phone.
  • Support participants attending in-person appointments, ensuring a welcoming and efficient experience.
  • Resolve straightforward enquiries using provided resources and guidance.
  • Manage team email inboxes, calendars, and appointment scheduling to meet deadlines.
  • Process delegate tasks and provide administrative support, adhering to the relevant Act and operational guidelines.
  • Coordinate internal meetings, take minutes, and maintain records and data.
  • Assist with travel arrangements, invoice processing, and respond to property or maintenance requests.
  • Work collaboratively in a supportive team environment, offering peer assistance where needed.

Benefits:



  • $37.36 per hour, including casual loading, providing financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • A hybrid work environment: two days in the office, with flexibility.
  • A full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance.
  • The opportunity to work within a well-established organization making a significant impact on society.

About You:


To excel in this role, you'll bring:



  • Strong communication skills, able to provide clear advice to a wide range of stakeholders.
  • A customer service focus, skilled in delivering welcoming support for participants and handling high volumes of enquiries effectively.
  • Attention to detail, experienced in managing email inboxes, scheduling, and processing administrative tasks accurately.
  • Organisational skills, able to prioritise tasks and manage your workload within deadlines.
  • A team player, willing to collaborate and support peers in a fast-paced environment.
  • Adaptability, capable of responding to operational needs.

Please note that being an Australian citizen is required for this Federal Government role.