Professional Support Specialist

3 weeks ago

Bathurst, New South Wales, Australia Randstad Full time

Company Overview

Randstad is a global leader in the HR services industry, specializing in connecting people and businesses. Our mission is to provide innovative workforce solutions that drive business success.

Salary

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience.

Job Description

The APS3 Participant Support Officer will play a crucial role in our team, responsible for setting priorities and managing work flow. This position will produce high-quality work under regular monitoring by senior positions within their management structure.

The ideal candidate will undertake procedural, clerical, and administrative tasks, including basic research and analysis activities. You may have a public contact role, communicating with internal and external stakeholders, providing straightforward advice, and resolving customer enquiries.

Responsibilities

  • Managing and resolving participant matters by actioning planning tasks
  • Providing counter/reception support for the local office, including participant enquiries and online support
  • Resolving customer enquiries, providing information, and referring customers to appropriate government or community services
  • Managing the team shared email inbox, appointments, and telephone enquiries
  • Coordinating appointments with Agency office facilities and ensuring accessibility for participants
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Completing data entry activities and ensuring follow-up is completed
  • Receiving and recording complaints and other feedback in Business systems

Benefits

We value diversity and equality in the workplace. As an equal opportunities employer, we encourage applications from all backgrounds.

Required Skills and Qualifications

To succeed in this role, you will need excellent communication skills, attention to detail, and the ability to work effectively in a team environment. A minimum of 1-2 years of experience in a similar role would be advantageous.

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