Participating Support Associate

4 weeks ago

Bathurst, New South Wales, Australia HOBAN Recruitment Full time
About the Role

We are seeking an APS 3 Level Participating Support Officer to join our State/Territory-based Service Delivery team. As a key member of our team, you will play a vital role in supporting participants and stakeholders, ensuring accessible, consistent participant experiences.

Key Responsibilities
  • You will provide exceptional customer service as the initial point of contact for participants and stakeholders, both in person and via phone.
  • Support participants attending in-person appointments, providing a welcoming and efficient experience.
  • Resolve straightforward enquiries using provided resources and guidance.
  • Manage team email inboxes, calendars, and appointment scheduling to meet deadlines.
  • Process delegate tasks and provide administrative support, adhering to relevant acts and operational guidelines.
  • Coordinate internal meetings, take minutes, and maintain records and data.
  • Assist with travel arrangements, invoice processing, and respond to property or maintenance requests.
Requirements
  • You possess strong communication skills, enabling clear advice provision to diverse stakeholders.
  • Customer service focus is essential, with the ability to deliver welcoming, professional support for participants and handle high volumes of enquiries effectively.
  • Attention to detail is crucial, with experience in managing email inboxes, scheduling, and processing administrative tasks accurately.
  • You can prioritise tasks and manage your workload within deadlines, demonstrating organisational skills.
  • A team player with willingness to collaborate and support peers in a fast-paced environment.
  • Capable of responding to operational needs, from administrative support to assisting with team logistics.
Benefits
  • This full-time position offers a competitive pay rate of $37.36 per hour, including casual loading, providing financial stability and recognition for your expertise.
  • 11.5% superannuation ensures secure future planning and retirement security.
  • A hybrid work environment allows two days in the office, with flexibility for a healthy work-life balance.
  • A well-established organization offering a significant impact on society.
About You

To excel in this role, you'll bring a unique combination of skills and qualities that align with our values and requirements.

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