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Specialist Care Coordinator

2 weeks ago

Alice Springs, Northern Territory, Australia beBeeCare Full time $70,000 - $85,000
About this Role

This role is for a skilled and compassionate specialist who will support NDIS participants with complex needs.

You will work closely with participants, families, and providers to reduce barriers, stabilise supports, and ensure plans are implemented safely and effectively.

Key Responsibilities:

  • Provide specialist-level support coordination to participants with complex needs and risks.
  • Collaborate with participants, families, carers, and service systems such as health, housing, justice, and safeguarding agencies to develop and implement practical solutions.
  • Respond to changes in circumstances and crises, ensuring timely coordination of safe and effective supports.
  • Support participants through significant life transitions and prepare detailed reports and evidence for NDIS plan reviews.
  • Advocate for participants' rights and preferences while balancing safeguarding responsibilities and risk management.
  • Maintain accurate case notes, records, and reports in line with NDIS Practice Standards and organisational policies.
Requirements:

You'll bring strong relationship-building skills, advanced problem-solving ability, and a genuine commitment to supporting participants with complex needs.

  • Experience working in disability, community services, social work, or similar human services fields, including supporting participants with complex needs.
  • Knowledge of the NDIS and Support Coordination, or the ability to quickly develop this expertise.
  • A strong understanding of participant rights, choice and control, and how to balance these with safeguarding responsibilities and risk management.
  • Excellent verbal and written communication skills, with the ability to prepare clear reports and build trusted relationships with diverse stakeholders.
  • The ability to problem-solve, negotiate solutions, and overcome barriers to services.
  • Strong organisational skills to manage competing priorities and meet required outcomes.
  • High standards of confidentiality, professional integrity, and culturally safe practice.
  • Proficiency in Microsoft Office and client management systems for accurate record-keeping and reporting.
Benefits:

You will enjoy a supportive, collaborative environment where your impact is recognised and your professional growth is encouraged.

We offer flexible working options, paid parental leave, regular supervision, training, and professional development opportunities.

Additionally, you'll have access to a strong focus on employee wellbeing and engagement, free, confidential Employee Assistance Program (EAP).

And, not-for-profit salary packaging to increase your take-home pay.