Customer Service Coordinator

15 hours ago

Werribee, Victoria, Australia beBeeCustomer Full time $74,283 - $78,354
Job Opportunity

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Officer. This role involves providing exceptional customer service, administrative support, and scheduling services to ensure the smooth delivery of services.

Key Responsibilities:

  • Respond promptly and professionally to client inquiries and direct them appropriately.
  • Process and maintain accurate records and information related to payroll and debtor functions.
  • Timely and appropriate scheduling of services in accordance with client needs, care plans, staff availability, and service delivery standards.
  • Provide administrative support across the Client Services department, including maintaining and updating client and staff databases.

Requirements:

  • Post-secondary qualification in administration or relevant experience.
  • Previous experience in a similar role within local government (desirable).
  • Experience in rostering, scheduling, or coordination roles, preferably in the aged care or community services sector.
  • Hold a current Victorian driver's license.
  • Must hold or be able to obtain an Employee Working with Children Check.

Benefits:

  • Generous leave entitlements and flexible work arrangements.
  • Professional and personal development opportunities.
  • Dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities.

About Us:

Our organisation is committed to creating a vibrant, safe, and liveable city accessible to all. Our values represent us as an established growth Council and are reflected in everything we do, from decision-making to service provision. We believe in innovation, inclusion, and excellence, and we strive to deliver high-quality services and infrastructure that promote lifelong learning, health, and wellbeing across our municipality.

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