Customer Service Officer

1 week ago

Werribee, Victoria, Australia Robert Walters Full time
Are you looking for a role that offers stability, growth, and the chance to work close to home? We're on the hunt for a passionate Customer Service Officer to join our clients Sunshine Head Office team.
If you thrive in a fast-paced environment, love engaging with customers, and want to be part of a business that's growing rapidly, this could be the perfect opportunity for you
What You'll Be Doing:
As a key member of the Customer Service Team, you'll:

Handle inbound calls and assist customers with orders, delivery inquiries, and product recommendations.
Process orders accurately while promoting slow-moving products and upselling where possible.
Support the sales team with quotes, administrative tasks, and order updates.
Conduct outbound calls to encourage reorders and build strong customer relationships.
Collaborate with warehouse and operations teams to ensure seamless service delivery.
Promote our self-service ordering portal and help customers navigate it.

What We're Looking For:
We're seeking someone who brings:

A positive, can-do attitude.
Strong communication skills and the ability to engage effectively with customers.
Computer literacy and experience working with large product ranges.
Problem-solving abilities and attention to detail when handling repetitive tasks.

Bonus Points For:

Previous experience in a similar customer service role.
Previous experience with any of the below systems.

Negotiation skills and complaint-handling expertise.

Tools You'll Use: You'll work with systems like Netsuite, Excel, Freight software, and Microsoft Office applications.
Don't worry-the team will provide onboarding support to get you up to speed
Team Structure: You'll be joining a supportive Customer Service Team led by a Team Leader alongside three other Customer Service Officers.
Collaboration is at the heart of what they do
Working Hours: Monday to Friday | 8:30 AM - 5:00 PM
Ready to Take the Next Step? If you're ready for a role that offers stability, growth opportunities, and the chance to work close to home in Sunshine, we'd love to hear from you
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ********@robertwalters.com.au for a confidential discussion.

  • Administration And Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Employment type: Full time, Fixed term until 3 July 2026 Hours per week: 38 Remuneration: Band 4 salary from $78,402.48 per annum plus superannuation and a fortnightly RDOLocation: Hoppers Crossing based About the role Wyndham City is seeking an Administration and Customer Services Officer to provide efficient and effective administrative and on-site...

  • Administrative Support Officer

    1 week ago

    Werribee, Victoria, Australia beBeeCustomerService Full time $74,283 - $78,754

    About the RoleWe are seeking a highly skilled and motivated Customer Service Officer to join our Community Care team. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth delivery of services.The successful candidate will have excellent communication skills, both written and verbal,...

  • Library Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Melton City Council Full time

    3 x Part Time Permanent Positions Position 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every...

  • Customer Service Coordinator

    1 week ago

    Werribee, Victoria, Australia beBeeCustomer Full time $74,283 - $78,354

    Job OpportunityJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Officer. This role involves providing exceptional customer service, administrative support, and scheduling services to ensure the smooth delivery of services.Key Responsibilities:Respond promptly and professionally to client...

  • Customer Service Representative

    1 week ago

    Werribee, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000

    Customer Service ProfessionalAbout the RoleWe are seeking a customer-focused individual to provide exceptional service to valued customers, handle enquiries, and resolve issues in a prompt and efficient manner.Key Responsibilities:Answering inbound calls from customers and providing accurate information and supportHandling customer enquiries, complaints and...

  • Customer Service Associate

    7 days ago

    Werribee, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Job Title:Customer Service Associate The ideal candidate will provide exceptional customer service, handle customer inquiries and resolve issues in a prompt and efficient manner. Responsibilities:Answering inbound calls from customers and providing accurate information and support.Handling customer enquiries, complaints and requests in a professional and...

  • Customer Service Professional

    1 week ago

    Werribee, Victoria, Australia beBeeCustomer Full time $55,000 - $75,000

    Customer Service Professional Our organization is seeking a skilled Customer Service Professional to provide exceptional support to our customers. In this role, you will be the first point of contact for our clients and play a key part in delivering a seamless experience. Key Responsibilities: Support our customers by being their primary point of...

  • Customer Service Ambassador

    1 week ago

    Werribee, Victoria, Australia beBeeCustomerService Full time $59,000 - $74,000

    Customer Service AmbassadorWe are seeking a highly skilled Customer Service Ambassador to deliver exceptional customer experiences across various touchpoints.Key Responsibilities:Provide personalized support to diverse customers, ensuring their needs are met with empathy and understandingCommunicate effectively with stakeholders, responding to inquiries and...

  • Customer Service Liaison

    1 week ago

    Werribee, Victoria, Australia beBeeKnowledge Full time $60,000 - $83,000

    Library Support SpecialistThis role focuses on delivering exceptional customer service and technical assistance to library patrons.Key Responsibilities:Provide assistance with reader services, including answering questions and resolving issues related to collections and resources.Offer expert advice on literature, research, and other topics, utilizing...

  • Client Services Officer

    1 week ago

    Werribee, Victoria, Australia Melton City Council Full time

    Full Time Permanent Position Position is required to work across various start times - 7.00am, 7.30am & 8.30am Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADOSalary offered will depend on level of skills and experience.Why join Melton City Council?Melton City Council is proud to serve one of Australia's fastest-growing and most diverse...