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Service Design Expert
2 weeks ago
We are seeking a skilled Service Design Expert to join our team. As a key member of our design team, you will be responsible for creating innovative solutions that meet the needs of our customers.
The ideal candidate will have a strong background in service design, with experience in designing and delivering new experiences for improved outcomes. You will work closely with our cross-functional teams to drive a human-centric and holistic approach to service delivery.
Key Responsibilities:
- Design and deliver new experiences for improved customer outcomes
- Drive a human-centric and holistic approach to service delivery
- Collaborate with cross-functional teams to achieve shared goals
- Analyse and improve user experience
- Manage stakeholder groups to develop partnerships
Requirements:
- Over 3 years of experience in a service designer role
- Demonstrated capability in planning, facilitating, and documenting user interviews
- Proven track record in developing and implementing strategic service design initiatives
- Comprehensive understanding of the service design process and activities
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
