Client Liaison

10 hours ago

Melbourne, Victoria, Australia beBeeSupport Full time $72,000 - $84,000
Client Support Specialist Role

This position plays a vital role in ensuring seamless campaign delivery, precise administration, and outstanding client service. The ideal candidate will provide exceptional support to our sales team, driving business growth through efficient operations and strong relationships.

Key Responsibilities:
  • Process client orders and media bookings with accuracy and attention to detail.
  • Coordinate media schedules across print, digital, and audio platforms, ensuring timely execution and optimal results.
  • Maintain organised documentation and up-to-date CRM records, including client contact details and sales activities, for seamless communication and collaboration.
  • Upload and manage contract documentation in internal systems, streamlining workflow and enhancing data integrity.
  • Collaborate with Ad Operations to monitor and enhance digital campaign performance, identifying areas for improvement and implementing effective solutions.
  • Communicate creative specifications and deadlines to clients, facilitate the submission of required materials, and ensure timely campaign launch.
  • Deliver comprehensive post-campaign reporting, including visual aids and performance metrics, to inform future strategy and drive business success.
  • Manage client correspondence regarding schedules, materials, approvals, and campaign progress, fostering strong relationships and resolving issues efficiently.
Requirements:
  • Proven experience in providing administrative support, preferably in a media, sales, or client-focused environment.
  • Excellent client orientation, professionalism, and responsiveness in managing requests and communications.
  • Strong organisational skills, enabling the management of multiple priorities and meeting deadlines effectively.
  • Comfortable working with CRM systems (Salesforce experience advantageous) and internal booking platforms, enhancing data management and workflow efficiency.
  • Proficient in generating reports, managing spreadsheets, and preparing client-ready documents, facilitating informed decision-making and strategic planning.

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